City Hall introduces e-Cukai

By MARRYAN RAZAN Marryan@newsabahtimes.com.my

KOTA KINABALU: Kota Kinabalu City Hall (DBKK) has introduced the e-Cukai system to make it easier for ratepayers or city hall stakeholders to pay their assessment rates online.

Mayor Datuk Abidin Madingkir said the system also enables ratepayers to check the history of payments through their smartphones.

He said the DBKK e-Cukai system uses mobile applications and both Android and IOS versions of the system can be downloaded into smartphones and tablets from the Google PlayStore and Apple AppStore respectively.

“With this new system, ratepayers have the choice of whether to pay assessment at the DBKK payment counter or through their smartphones.

“In addition, payment can also be made via credit card. We will introduce payment by bank transfer in the near future,” he added.

Abidin said at the launching of the e-Cukai system and DBKK new website here yesterday.

“The e-Cukai system will save ratepayers’ time as they can make payments wherever they are via their smartphones,” he said.

“The launch of e-Cukai system is in line with DBKK’s emphasis to improve service delivery to ratepayers and the development of information technology which is becoming increasingly more sophisticated.

“It is also in line with Prime Minister Datuk Seri Najib Tun Razak’s People First, Performance Now concept,” he said. Abidin said that in addition to e-Cukai system, DBKK had made improvements to its departments, particularly its counter services.

“We have introduced various online systems and a one-stop centre at all payment counters. Among them are tax assessment system, licensing information system, local payment centre, e-Enforcement system, asset management system, valuation system, planning system, food handlers management system, utility monitoring system, payroll system and coupon parking system,” he said.

In addition to the above services, DBKK also uses state government standard application systems such as e-Cuti, the civil service examination system, SM2 and performance appraisal system, he added.

Abidin said the use of online payment method showed an increase over the last five years.

“According to our records, the average annual increase is 15 per cent, from 7,200 online users in 2011 to more than 10,000 (in 2014) and 7,600 online users as of July this year.

“I am targeting online users to double to more than 14,000 by the year of this year,” he said. Abidin said a 24-hour service payment kiosk had also been set up at the lobby of DBKK headquarters in Kota Kinabalu to enable ratepayers to make payments.

“Therefore there is no reason for ratepayers not to make payment because we have provided various methods for them to pay their assessment,” he said.

On the DBKK new website, Abidin said it has a new design that is more attractive and displays information in a more user-friendly manner.

“The objective of introducing the web site is to increase the level of service delivery and to disseminate service information to ratepayers more efficiently. The new DBKK website can be accessed via www.dbkk.sabah.gov.my,” he said.